Privacy Policy and Data Protection

1. INTRODUCTION

This Privacy Policy, as Senkrosoft Bilişim ("Company," "we," "our"), outlines our policies regarding the processing, storage, and protection of your personal data under the Law on the Protection of Personal Data No. 6698 ("KVKK").

When you visit our website, purchase our products, or use our services, we take every precaution to ensure the security of your personal data.

2. DATA CONTROLLER

Data Controller:Senkrosoft Information Technology

Address:Çamçeşme Neighborhood, Fabrika Street, No. 7, Pendik, Istanbul

Email: [email protected]

Phone: +90 (542) 660 38 80

3. PERSONAL DATA PROCESSED

3.1. Kimlik Bilgileri

• First Name, Last Name
• Turkish ID Number (when required for billing)
• Date of Birth

3.2. Contact Information

• Email Address
• Phone Number
• Address Information (Shipping and Billing Address)

3.3. Customer Transaction Information

• Order Information
• Payment Information (Credit card information is processed by secure payment systems and is not shared with us)
• Billing Information
• Return and Exchange Information

3.4. Transaction Security Information

• IP Adresi
• Cookie Logs
• Browser Information
• Site Usage Information

4. PURPOSES OF PROCESSING PERSONAL DATA

Your personal data is processed for the following purposes:

• Management of order and delivery processes
• Provision of customer service
• Processing of payment transactions
• Issuance and retention of invoices
• Management of returns and exchanges
• Compliance with legal obligations
• Monitoring of legal proceedings
• Measuring customer satisfaction
• Marketing and promotional activities (if you give your consent)
• Improving the website user experience
• Security and Fraud Prevention

5. TRANSFER OF PERSONAL DATA

Your personal data may be shared with the following parties to the extent necessary to achieve the purposes specified above:

5.1. Domestic Transfers

• Shipping and logistics companies (for delivery)
• Payment institutions and banks (for payment transactions)
• Accounting and financial consulting service providers
• Legal advisors
• Relevant public institutions and organizations (where required by law)
• Cloud service providers

5.2. Cross-Border Transfers

Your personal data may be transferred abroad only in accordance with the relevant provisions of the Personal Data Protection Law (KVKK) and the adequate safeguards established by the Personal Data Protection Board, and only with your explicit consent.

6. RETENTION OF PERSONAL DATA

Your personal data is retained for as long as necessary to fulfill the purpose for which it was processed and for the periods specified by applicable laws:

• Commercial records: 10 years (Turkish Commercial Code)
• Invoices and accounting records: 10 years (Tax Procedure Law)
• Customer information: For the duration of the legal retention period following the termination of the customer relationship
• Marketing permissions: Until permission is revoked or if there is no interaction for 1 year

7. COOKIES

Our website uses cookies to improve the user experience, analyze website traffic, and provide personalized content.

• Essential Cookies:This is required for the site to function
• Functional Cookies:It allows us to remember your preferences
• Analytical Cookies:It allows us to analyze website usage
• Marketing Cookies:Enables the display of personalized ads

8. DATA SECURITY

We take the following measures to ensure the security of your personal data:

• SSL/TLS şifreleme teknolojisi
• Secure servers and data centers
• Regular security updates
• Access authorization systems
• Firewalls and antivirus software
• Employee training and confidentiality agreements

9. KVKK KAPSAMINDA HAKLARINIZ

Pursuant to Article 11 of the KVKK, you have the following rights regarding your personal data:

• Finding out whether your personal data is being processed
• If your personal data has been processed, you may request information regarding this
• The right to know the purpose of the processing of your personal data and whether it is being used in accordance with that purpose
• The right to know which third parties your personal data has been transferred to, whether within the country or abroad
• If your personal data has been processed incompletely or incorrectly, you may request that it be corrected
• Requesting the erasure or destruction of your personal data in accordance with the conditions set forth in Article 7 of the KVKK
• Requesting that requests for correction or erasure be communicated to third parties to whom personal data has been disclosed
• Object to a decision made solely through the automated processing of your personal data that adversely affects you
• If you suffer harm as a result of the unlawful processing of your personal data, you have the right to request compensation for such harm

10. HOW CAN YOU EXERCISE YOUR RIGHTS?

To exercise the rights listed above, you may submit a request using the following methods:

Your requests will be processed free of charge as soon as possible and no later than 30 (thirty) days, depending on the nature of your request.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy policies of these sites.

12. CHILDREN'S PRIVACY

Our website and services are not intended for individuals under the age of 18. As the guardian of a child under the age of 18, we ask that you take the necessary steps to ensure your child does not share their personal information.

13. CHANGES TO THE PRIVACY POLICY

We reserve the right to make changes to this Privacy Policy. You will be notified of any significant changes via our website or by email.

14. CONTACT

• Email: [email protected]
• Phone: +90 (542) 660 38 80
• Address:Çamçeşme Neighborhood, Fabrika Street, No. 7, Pendik, Istanbul

15. CONSENT FORM

Not:This privacy policy has been prepared in accordance with the Law on the Protection of Personal Data No. 6698 and relevant legislation.